Reference

How We Protect Your Personal Data

At mekar189 login, your personal data — including account details, payment records from DANA, OVO, GoPay and QRIS, and session activity — is handled with clear, documented processes…

Data collected only when necessaryDANA, OVO, GoPay & QRIS transaction records protectedAccount data stored with encryptionYou can request data deletion anytimePolicy applies to all Indonesian accounts
Explore the Lobby Read FAQ
mekar189 login How We Protect Your Personal Data
PRIVACY CONTACT CHANNELS

How to Reach Us About Your Data

If you have a question about how mekar189 login handles your personal data, or if you want to submit a data-access or deletion request, our privacy support team is reachable through three channels seven days a week between 08:00 and 23:00 WIB. Response times for data-related requests are within 3 business days. Whether you are writing from Medan or anywhere else in Indonesia, we handle every request in the same documented process.

Team online

Live Chat

Reach our privacy team directly through the live chat window inside your account dashboard. Available 08:00–23:00 WIB, seven days a week, with average first-response under two minutes for data queries.

Email Support

Send your data-access or deletion request to our dedicated privacy email. We acknowledge every message within 24 hours and resolve data-related cases within 3 business days of verification.

In-Account Request Form

Log in, navigate to Account Settings, then select Privacy and Data. Submit your request directly — this method auto-attaches your verified identity so we can process it without extra back-and-forth.

DATA HANDLING PRACTICES

Six Ways We Keep Your Data Safe

mekar189 login applies layered technical and procedural controls across every stage of data processing — from the moment you enter a payment detail to the day your account is closed.

End-to-End Encryption

All data transmitted between your device and our servers — including DANA and OVO payment details — is encrypted using TLS 1.3. No payment credential is stored in plain text at any point in the transaction flow.

Cookie Controls

We use session cookies for login continuity and analytics cookies to understand how you move through the lobby. You can review and withdraw cookie consent at any time via the cookie settings link in the page footer.

Account Security Alerts

Any login from a new device or location triggers an automatic notification to your registered email or phone number. You can review all active sessions and terminate any unrecognised one instantly from Account Settings.

Data Retention Schedule

Transaction records tied to GoPay and QRIS payments are retained for five years to meet audit requirements. All other personal data, including session identifiers, is deleted within 90 days of your account closure request.

Third-Party Data Sharing

We share data only with payment processors — DANA, OVO, GoPay, QRIS — and identity-verification partners who are contractually bound to use it solely for processing your transactions. No data is sold or passed to advertisers.

Your Right to Correct or Delete

You can request a copy of all data we hold on you, ask us to correct inaccuracies, or submit a full deletion request at any time. We confirm completion in writing within 3 business days of identity verification.

Privacy Policy Questions We Hear Most

The questions below come directly from account holders asking about their data rights, how payment records are stored, what happens to their information if they close their account, and who they can contact for a formal data request. If your question is not covered here, our privacy team is available via live chat 08:00–23:00 WIB.

We collect your name, email address, phone number, and date of birth at registration. Once you make a deposit via DANA, OVO, GoPay or QRIS, the associated transaction reference is added to your account record for verification and audit purposes.

Transaction logs — including every DANA, OVO, GoPay and QRIS deposit and withdrawal — are retained for five years to meet financial audit obligations. Session and device logs are automatically deleted 90 days after your last login or account closure.

Yes. Log in, go to Account Settings, then Privacy and Data, and submit a Data Access Request. We will compile and send your full data report within 3 business days of verifying your identity through your registered email or phone number.

Only authorised staff with a documented operational need — such as processing a withdrawal or resolving a payment dispute — can access your record. All internal access is logged and audited. No data is shared with third parties outside of payment processors and identity-verification partners.

Submit a deletion request through Account Settings under Privacy and Data, or email our privacy team directly. We confirm deletion in writing within 3 business days. Note that transaction records required for financial audits are retained as required by applicable regulation.

We use session cookies to keep you logged in and analytics cookies to improve the account experience. You can withdraw consent for non-essential cookies at any time by clicking the cookie settings link in the footer. Disabling analytics cookies does not affect your ability to deposit or withdraw.

Your personal profile is deactivated immediately upon closure. Transaction records are retained for the required audit period, then permanently deleted. You will receive a written confirmation of closure and data status to your registered email address within 24 hours of your request being processed.

Related Pages

mekar189 login Indonesia FAQ Register About Us mekar189 login Login